We’re open for business as usual, albeit with a smaller number of staff, we’re still sending out orders received before midday for next day delivery where possible, (tracked and signed service).
Our mail is collected at 6pm Monday to Friday. Orders placed after midday on Friday, on Saturday or Sunday will be collected from us by Royal Mail on Monday for delivery Tuesday.
Due to the impact of Covid-19, please allow an extra few days for your returns to be processed before contacting us.
All customers have the right to cancel their orders under The Distance Selling Regulations which gives consumers extra protection when buying online.
You have the right to cancel the purchase of goods without having to give a reason at any time within the “cooling off period” seven working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us at your own cost as soon as possible once you have cancelled the contract. If we deliver any items to you in error or if the items are damaged or defective, you will be offered a reimbursement of return postage cost by way of a store credit/discount code of equal value which can be redeemed on any subsequent order within 30 days. We do not issue funds for return postage costs.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
All returns must show no signs of wear and still have tags / original packaging intact and present. We will refuse to accept any returned item that shows signs of wear including odour, missing labels, packaging or any other damage.
For hygiene reasons we cannot accept returns on underwear, swimwear or headwear.
Please ensure returns are sent recorded as we cannot accept liability of items missing in transit.
Please note that all refunds and swaps are final.
Our returns address is:
Casual Basement Returns
Wrest Park Business Centre
Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.
- Pay in 3
- Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
- If you sign up to our newsletter we may use your email address to send you information about products or services.
- You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.
Cookies & monitoring
- Strictly necessary cookies – These are cookies that are essential to the operation of our website.
- Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
- Functionality cookies – These cookies are used to recognise you when you return to our website.
- Targeting cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.
We may monitor traffic to our site and collect the following information:
- The IP address of your computer.
- The referring website from which you have got to our website from.
The reasons for this are:
- To make ongoing improvements to our website based on this data.
- To see our most popular sources of business.
Disclosure of personal data
We may disclose your personal data:
- If we sell our business.
- To agents and service providers.
- In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.
We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Casual Basement and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Casual Basement.
Casual Basement shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please email us at email@example.com if you have any complaints or comments.
In the instance of orders placed outside of the UK the buyer will be responsible for any import duties liable upon receipt, placing orders with Casual Basement constitutes full acceptance of these terms.
International orders will be sent via Royal Mail international tracked and signed for. The delivery timeframe varies dependant on the country, please refer to the official Royal Mail website for expected delivery times.
casualbasement.co.uk is operated by:
Designer Labels Direct Int Ltd
Company Registration Number: 11596835
86-90 Paul Street, Shoreditch, London, England, EC2A 4NE
Our VAT number is GB306548602
These Terms and Conditions May Change
We reserve the right to update or modify these terms and conditions at any time without prior notice. Your use of the Casual Basement website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.