All customers have the right to cancel their orders under The Distance Selling Regulations which gives consumers extra protection when buying online.
You have the right to cancel the purchase of goods without having to give a reason at any time within the “cooling off period” seven working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
All returns must show no signs of wear and still have tags / original packaging intact and present. Any item that shows signs of wear or is missing labels/packaging, the return will be refused.
You will not have any right to cancel a purchase for the supply of any of the following goods:
Anyone wishing to place orders internationally outside of the UK is more than welcome. However, the buyer will be responsible for any import duties liable upon receipt, placing orders with Casual Basement constitutes full acceptance of these terms.
